Big Welcome

On this page you can view course dates, book a place, find out about eligibility and cancellation, and see how your organisation can support The Big Welcome!

Choose your dates big welcome

Knowing Hull


The walk itself will last 2.5 hours and the route is 3 miles long. We have allowed a little extra in the timings below for registration at the beginning, and a quiz and feedback at the end. Your booking confirmation will include details of where to meet and what to bring with you.

Once your booking has been confirmed with VHEY we will email you with meeting points and instructions.

If none of the available dates suit and you'd like to register your interest for future dates, please fill in the form below and select 'email me with more course dates'.

Weather: Our tour guide prides himself on never having cancelled a tour because of the weather, so no matter the forecast; if you're in, we're in! (Disclaimer: we'll make an exception for natural disasters!)

New dates will be added from September 2017

Customer Care


Customer Care sessions are between 2 and 2.5 hours long, depending on levels of group input.

If none of the available dates suit and you'd like to register your interest for future dates, please fill in the form below and select 'email me with more course dates'

New dates will be added from September 2017

big welcome leader board 8.12.16
CHosen your dates? now book your place

Use the form below to request a place on either the Knowing Hull or Customer Care modules - or both!


Question? See our FAQ page

Please note that your place won't be confirmed until you have been contacted by a member of the Visit Hull & East Yorkshire team. We will always try to get in touch with you as soon as possible after you have completed your form.

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About your job:

Why do we need this information? We're offering this course FREE of charge to people working in the tourism, retail and hospitality industry so we just need to confirm that you're eligible to attend free of charge.

About your course

Choose your preferred course date and time from the drop down list. If you wish to book only one module today, you can select this option.


Please inform us of any health or mobility concerns you feel we should be aware of. This will help us to ensure that venues and/or tour routes and pace are suitable for your needs.

Additional information

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Support the big welcome

We would love for your organisation or business to be involved in The Big Welcome! Here's how you can support us:

- Signing up your staff to attend the course

- Offering to host a customer care session: we need space for 25-30 people, presentation equipment, and tea/coffee for attendees.

- Offering something special for our Big Welcome Alumni. As an example, this could be a discount in your shop/cafe/restaurant, a couple of tickets to preview a show, a behind the scenes backstage tour of your venue... Get in touch with your ideas!

Think you can help? Get in touch!

Big Welcome eligibility and cancellation header



To be eligible to attend any of The Big Welcome courses, you must come into contact with visitors/tourists as part of your professional role. If you're not sure if you qualify, contact us.

Visit Hull & East Yorkshire reserve the right to query applicants' eligibility for this free training course. Only eligible applications will be accepted. Visit Hull & East Yorkshire's decision on this matter will be final.



If you should need to cancel your place on one of the courses, please let us know as soon as possible so that we can inform the course facilitator and offer your place to another delegate. You can cancel by calling the office on 01482 391535 or by emailing, being sure to include the details of the course you are scheduled to attend.

While we will always try to run every course advertised, Visit Hull & East Yorkshire reserve the right to cancel courses. In the event that we cancel a course, we will get in touch to offer you an alternative date.