About Yorkshire Passion

Yorkshire Passion

Yorkshire Passion is a highly visual, entertaining approach to customer service. We look at the visitor experience through theatre, film and entertaining verbal presentations. The training session will incorporate two short plays (written by John Godber), that illustrate the central role of people in delivering quality customer service.

Who is Yorkshire Passion aimed at?

Yorkshire Passion is designed for any business, employee or individual who has contact with customers or visitors here in East Yorkshire. This includes employees from:

* Accommodation, food and beverage sectors

* Tourist attractions and activities

* Retail and Leisure sectors

* And just about anyone who meets with customers:- Taxi drivers, hotel receptionists, housekeeping staff, retail service assistants and leisure centre staff have all attended the courses to date – with some great results!

Why should I get involved? Tourism is a serious business which contributes over £670 million annually into our local economy.

Whether you are part of the hospitality, service or retail sector you and your staff will already be engaging with our visitors. Promoting a positive image of the area really does matter!

How much does it cost?

Yorkshire Passion sessions are FREE of charge.

When is the next course?

Course dates in 2012 - Click Here.

If you are interested in booking places, or would like to discuss your organisations requirements, please contact us.

Don't just take our word for it!

Over 1400 delegates have already attended the Yorkshire Passion pilot programme and are
now putting their new skills and knowledge into practice.

To read a selection of comments that we have received click here >>