Practical advice for anyone thinking about setting up or developing a tourism business.in Hull and East Yorkshire, including lots of useful contacts and useful links to specialist knowledge.
East Riding of Yorkshire Council and Hull City Council aim to support you in any way they can to make sure your investment and business interests are successful.
You are encouraged to use the team of qualified business advisors as early in the planning stages as possible.
East Riding of Yorkshire Council (ERYC) can provide new businesses with a simple guide to their start-up needs and directed to the appropriate services such as planning food services, licensing and the development of resource efficient business practice via www.CO2sense.org.uk
Sound planning, the development of best practice and compliance with the law from the outset, gives rise to longer-term survival rates and prepares you for any potential pitfalls.
ERYC provide free assistance from trained business advisers, who are available for individual support, through our business centre network.
On-line information is available: http://www2.eastriding.gov.uk/business/business-advice-and-start-up-support/?locale=en
For business advice please contact:
Beverley, Hessle, and surrounding areas:
Tel. 01482 880460
Bridlington and surrounding areas:
Tel. 01262 401399
Driffield, and surrounding areas, including farm diversification:
Tel. 01377 240940
Market Weighton, Pocklington and surrounding area:
Tel. 01430 803406
Brough, Ferriby, South Cave and surrounding area:
tel. 01482 666624
Goole and surrounding areas:
Tel. 01405 767654
Hull City Council’s Enterprise Support Team provides a point of contact for anyone seeking business support in the Hull area.
Specific business support services available include; advice on sources of assistance relating to finance, starting and expanding a business, mentoring and tailored business advice.
The business support handbook can be downloaded
Generally speaking if you want to change the use of a building or alter or extend the building you will almost certainly require planning permission.
However, it is not required for changes to the inside of buildings, or for small alterations to the outside (i.e. alarm boxes, telephone connections).Other small changes, for example putting up walls and fences below a certain height, have a general planning permission for which a specific application is not required. If your property is mortgaged, you must also inform your mortgage provider of any planned change of use to the building
You can check informally with the Council whether your proposal requires planning permission.
In the first instance contact East Riding of Yorkshire Council on 01482 887700, or Hull City Council on Tel 01482 300300 or call in at your local Customer Service Centre.
For fire safety advice and the enforcement of the regulatory reform (fire safety order) 2005 Contact Humberside Fire and Rescue Technical Fire Safety Department Hull City area. Tel: 01482 321952 or for East Riding please contact Tel: 01482 398511.
Have you adequate insurance cover? Some insurance brokers have special insurance packages available that include:
i) Public liability insurance
ii) Employers' liability insurance
iii) Property and contents insurance
Alternatively, you may be able to add extra cover to an existing policy..
If your business involves the production, processing, preparation, distribution or sale of food, then (with some limited exceptions) the current food safety laws will apply to your business and you should be registered as a food business with your Local Authority.
Issues you will need to consider include:
- The structure and facilities at your premises
- Training of food handlers
- Food Safety Management System (i.e. how you organise, operate and monitor your business to ensure that you provide safe food at all times)
- Scores on the Doors and National Food Hygiene Rating Scheme - Hull and the East Riding operate these schemes so that when a business receives an inspection they are issued with a inspection report and a certificate and window sticker detailing their hygiene score under the scheme
- Any associated licences (i.e. Street trading, sale of alcohol etc.) that you may need to obtain.
The Caravan Sites and Control of Development Act 1960 requires that no occupier of land can, after commencement of this Act, cause or permit any part of the land to be used as a caravan site unless he or she is a holder of a site license.
Enquiries and requests for application forms can be made to Stuart Hollund on 01482 396296.
Applicants must first obtain the necessary planning consent from the Council before applying for a site licence. Contact Des Simmonds on 01482 393711.
www.visithullandeastyorkshire.com is the official website for the area. The site was launched in July 2007 and offers a host of comprehensive visitor information for Hull & East Yorkshire, including accommodation, places to eat, attractions, events, activities and suggested itineraries. Website promotion is a powerful way to make your business accessible to a worldwide audience. A basic entry on the site is free, simply complete a partnership application form.
Visitor information in Hull & East Yorkshire is delivered via a network of Tourist Information Centres (TICs) and Tourist Information Points (TIPs)
Approximately 350,000 people each year are served at the TICs alone. TIC staff are welcoming, friendly, well informed and skilled in up-selling. We offer tourism businesses the opportunity to be part of an accommodation booking service (using quality assured accommodation only), and attraction, events and theatre box office services. To be part of the bed booking scheme accommodation businesses agree to the TICs retaining a 10% of the value of the booking as a prepayment.
To use the box office services businesses will agree to a percentage commission on all sales. Events will be promoted on the Visit Hull and East Yorkshire website, posters within the TIC or on the electronic screen and in window display space in high street locations, with businesses receiving regular sales reports and access to customer information, where agreed. Download a copy of the Web Box Office Service Agreement.
By working together with the local tourism industry to promote quality services, we aim to provide a customer focused service that increases visitor numbers and spend within the area.
For more information contact Liz Tanner on 01482 486566.
East Yorkshire Events are the specialist, award-winning event management and business tourism department at East Riding of Yorkshire Council whose aim is to develop, market and promote the East Riding of Yorkshire as a top destination for conferences, events and business tourism.
East Yorkshire Events currently support and facilitate over 40 large scale events including National Trade Union and Association conferences, alongside major National and International events which attract thousands of delegates, visitors, event participants and their families to East Yorkshire.
If you are a business located in the East Riding of Yorkshire and you are interested in working with us to provide accommodation and other services for conference delegates or would like further information please contact Paul Roggeman or Kieran Lawry on 01482 391668.
Hull & East Yorkshire (HEY) Conferences has a small team of dedicated business tourism staff whose role is:
- To successfully promote Hull & East Yorkshire and raise the profile of the area as a key conference destination in order to compete regionally, nationally and internationally with other business tourism destinations.
- To attract conferences and events to the area to contribute to the economic impact of tourism to the region. Recent research shows that Business Events and Conferences generate an estimated annual spend of £80.7m for Hull & East Yorkshire.
- To increase client awareness of Hull & East Yorkshire and all venues, attractions and services within HEY Conferences partnership.
- To provide a quality ‘one stop shop’ service to conference organisers by maintaining and building awareness of HEY Conferences as a provider of a free, impartial venue finding and accommodation booking service.
Hull & East Yorkshire Conferences Partnership is a public / private sector partnership, made up of those businesses interested in providing services to conference and event organisers, including hotels, conference venues, attractions, restaurants, AV and transport providers etc.
By working together with Hull & East Yorkshire Conferences, partners benefit by being promoted through proactive business tourism marketing and PR campaigns run by HEY Conferences. Partners also have the opportunity to take part in familiarisation visits, exhibition attendance, industry training and networking events.
Participation in the partnership runs on an annual basis from 1st July – 30th June, although partners can join at any point within the year. Partnership rates start from as little as £150.00 + VAT.
For more information contact Ellie Garmston on 01482 486500 or email email@example.com
Tourism attractions and facilities may apply for permission to have brown signs to be erected to direct visitors to their business, however signs are not intended as a means adverting and must meet strict criteria.
If your business is in the East Riding of Yorkshire please contact East Riding of Yorkshire Councils for more information.
Tel 01482 395780
Download the East Riding of Yorkshire Councils criteria and application pack for Brown Signs.
If your business is in Hull please contact Streetscene Services Development and Design for more information.
8th floor, Kingston House
Tel 01482 300300