On this page you can view course dates, book a place, find out about eligibility and cancellation, and see how your organisation can support The Big Welcome!
The walk itself will last 2.5 hours and the route is 3 miles long. We have allowed a little extra in the timings below for registration at the beginning, and a quiz and feedback at the end.
Tuesday 27th September: 9.30am - 12.30pm
Thursday 29th September: 2pm - 5pm
Thursday 6th October: 9.30am - 12.30pm
Tuesday 11th October: 9.30am - 12.30pm
Monday 17th October: 9.30am - 12.30pm
Tuesday 18th October: 7pm - 9.30pm - finishing at the pub!
Weather: Our tour guide prides himself on never having cancelled a tour because of the weather, so no matter the forecast; if you're in, we're in! (Disclaimer: we'll make an exception for natural disasters!)
All sessions are currently tailored to meet the needs of all industry sectors however industry-specific sessions may be held later in the year. Upcoming Hull dates are:
Wednesday 12th October
9am - 11.30am - kindly hosted by Hull Guildhall
2pm - 4.30pm - kindly hosted by the Hull History Centre
November dates coming soon
We'll be coming soon with Big Welcome dates for Beverley, watch this space!
Use the form below to request a place on either the Knowing Hull or Customer Care modules - or both!
Question? See our FAQ page
Please note that your place won't be confirmed until you have been contacted by a member of the Visit Hull & East Yorkshire team. We will always try to get in touch with you as soon as possible after you have completed your form.
We would love for your organisation or business to be involved in The Big Welcome! Here's how you can support us:
- Signing up your staff to attend the course
- Offering to host a customer care session: we need space for 25-30 people, presentation equipment, and tea/coffee for attendees.
- Offering something special for our Big Welcome Alumni. As an example, this could be a discount in your shop/cafe/restaurant, a couple of tickets to preview a show, a behind the scenes backstage tour of your venue... Get in touch with your ideas!
Think you can help? Get in touch!
To be eligible to attend any of The Big Welcome courses, you must come into contact with visitors/tourists as part of your professional role. If you're not sure if you qualify, contact us.
Visit Hull & East Yorkshire reserve the right to query applicants' eligibility for this free training course. Only eligible applications will be accepted. Visit Hull & East Yorkshire's decision on this matter will be final.
If you should need to cancel your place on one of the courses, please let us know as soon as possible so that we can inform the course facilitator and offer your place to another delegate. You can cancel by calling the office on 01482 391535 or by emailing email@example.com, being sure to include the details of the course you are scheduled to attend.
While we will always try to run every course advertised, Visit Hull & East Yorkshire reserve the right to cancel courses. In the event that we cancel a course, we will get in touch to offer you an alternative date.