On this page you can view course dates, book a place, find out about eligibility and cancellation, and see how your organisation can support The Big Welcome!
The walk itself will last 2.5 hours and the route is 3 miles long. We have allowed a little extra in the timings below for registration at the beginning, and a quiz and feedback at the end. Your booking confirmation will include details of where to meet and what to bring with you.
Tuesday 31st January: 9.30am - 12.30pm
Monday 5th February: 7pm - 9.30pm (finishes at the pub!)
Thursday 16th February: 9.30am - 12.30pm
Friday 24th February: 2pm - 5pm
Tuesday 28th February: 7pm - 9.30pm (finishes in the pub!)
Wednesday 8th March: 7pm - 9.30pm (finishes in the pub!)
Wednesday 15th March: 9.30am - 12.30pm
Weather: Our tour guide prides himself on never having cancelled a tour because of the weather, so no matter the forecast; if you're in, we're in! (Disclaimer: we'll make an exception for natural disasters!)
Customer Care sessions are betweeb 2 and 2.5 hours long, depending on levels of group input.
We're booking our customer care courses at the moment, they will likely be on 15th-17th February and 23rd-24th March 2017. If you'd like to be notified once the 2017 dates are confirmed then please complete the booking form below.
Use the form below to request a place on either the Knowing Hull or Customer Care modules - or both!
Question? See our FAQ page
Please note that your place won't be confirmed until you have been contacted by a member of the Visit Hull & East Yorkshire team. We will always try to get in touch with you as soon as possible after you have completed your form.
We would love for your organisation or business to be involved in The Big Welcome! Here's how you can support us:
- Signing up your staff to attend the course
- Offering to host a customer care session: we need space for 25-30 people, presentation equipment, and tea/coffee for attendees.
- Offering something special for our Big Welcome Alumni. As an example, this could be a discount in your shop/cafe/restaurant, a couple of tickets to preview a show, a behind the scenes backstage tour of your venue... Get in touch with your ideas!
Think you can help? Get in touch!
To be eligible to attend any of The Big Welcome courses, you must come into contact with visitors/tourists as part of your professional role. If you're not sure if you qualify, contact us.
Visit Hull & East Yorkshire reserve the right to query applicants' eligibility for this free training course. Only eligible applications will be accepted. Visit Hull & East Yorkshire's decision on this matter will be final.
If you should need to cancel your place on one of the courses, please let us know as soon as possible so that we can inform the course facilitator and offer your place to another delegate. You can cancel by calling the office on 01482 391535 or by emailing firstname.lastname@example.org, being sure to include the details of the course you are scheduled to attend.
While we will always try to run every course advertised, Visit Hull & East Yorkshire reserve the right to cancel courses. In the event that we cancel a course, we will get in touch to offer you an alternative date.